How I work

Three ways to work together.

A Head of IT retainer, managed IT, or a project. The retainers and the audit have published prices, projects are quoted. Every engagement starts with a free IT review, a 30-minute call.

Book a free IT review See managed IT

Fractional Head of IT

For firms of 10 to 150 people with no internal IT lead, who need someone senior to own IT.

See the Head of IT retainer

A retained Head of IT for a set number of days a month: the roadmap, the budget, security and compliance, suppliers and licences, and a quarterly report for the partners or directors. Alongside your current IT provider, or with my managed IT underneath it, which for a firm of 30 to 50 people typically comes to around £3,000 a month for both.

Most firms start with a free IT review call, then the fixed-fee IT & Security Audit, which is credited against the first month.

  • Half a day, one day or two days a month, priced and published
  • Monthly leadership session and a quarterly one-page report
  • Cyber Essentials, client security questionnaires and supplier contracts owned
  • Everything documented in a portal you own

Managed IT (retainer)

For businesses wanting an outsourced IT function, usually 5 to 50 people. From about 30 people most firms add the Head of IT retainer alongside it, typically around £3,000 a month for both.

See what managed IT covers

A monthly retainer covering Microsoft 365 administration, security, networks, day-to-day support, and the strategic IT planning that sits behind it.

Each retainer is scoped to the business, there's no fixed package list. We agree what's in, what's out, and what response times you need before anything starts.

  • Single point of contact (me) for everything IT
  • Microsoft 365, security, networks, telephony covered as standard
  • Quarterly strategic reviews built in
  • Out-of-hours support available where the business genuinely needs it

Project work

For one-off engagements with a clear start and end.

See project & strategy

Cloud migrations, network rebuilds, security hardening, software rollouts, office moves, anything bounded that needs proper scoping and proper delivery.

I quote per project after a scoping conversation, with milestones and a fixed fee where the scope allows it. If something feels open-ended I'll say so before we start.

  • Microsoft 365 / SharePoint setup and migration
  • Network rebuilds and Wi-Fi projects
  • Office relocations with a proper IT plan
  • Security hardening and remediation, usually after the IT & Security Audit

What happens next

The first 30 minutes.

Every engagement starts with a call. Here's what to expect, no surprises, no sales script.

01

Book a free IT review

A 30-minute call. Pick a time on Cal.com. Microsoft Teams by default, phone or in-person if you prefer.

02

Honest scoping conversation

I ask about the business, your current IT, and what's prompting the change. No prep needed.

03

Written proposal

A clear scope, terms and a straight price, usually within two business days. For Head of IT enquiries it is usually the two-week IT & Security Audit, credited against your first month.

FAQ

The questions people usually ask first.

What does it cost?

The Fractional Head of IT retainer is £650, £1,100 or £1,950 a month for half a day, one day or two days. The IT & Security Audit is a fixed fee from £1,500. Managed IT starts from £300 a month, scoped to the business. Head of IT plus managed IT for a firm of 30 to 50 people typically comes to around £3,000 a month. Projects are fixed-fee where the scope is clear. All prices exclude VAT.

How long am I committed for?

A 90-day minimum, then rolling monthly with 30 days' notice, for managed IT and for the Head of IT retainer alike. Beyond that the relationship continues for as long as both sides choose to keep it going. No multi-year tie-ins and no aggressive renewal clauses.

What happens on the first call?

We chat for 30 minutes. I'll ask about the business, your current IT setup, what works and what doesn't, and what's prompting the conversation. After the call I'll send a written summary plus a proper proposal if it looks like a fit. No pressure to commit on the call itself.

How quickly can you start?

Project work, usually 2 to 4 weeks once a proposal is signed, depending on scoping and your team's availability. Managed IT, 1 to 2 weeks for onboarding, longer if there's a transition from another provider that needs to be done carefully.

What if I need help out of hours?

Active managed IT clients get rapid response during business hours, plus a documented out-of-hours channel for genuine emergencies. I'm not a 50p-per-ticket overnight helpdesk, but real emergencies are real emergencies.

Start a conversation

Ready to start a conversation?

Thirty minutes, no pressure, an honest read on whether we'd work well together.

Book a free IT review See services How engagements work

// or talk to me directly
0333 358 0114
hello@initiateit.co.uk