How I work

Three ways to work together.

Every business is different, so pricing is tailored, not templated. Here's how engagements typically work, pick the shape that fits, or talk to me about something that doesn't.

Book a 30-minute call See managed IT

Managed IT (retainer)

For businesses wanting an outsourced IT function, usually 5 to 50 people, often founder-led, often growing.

See what managed IT covers

A monthly retainer covering Microsoft 365 administration, security, networks, day-to-day support, and the strategic IT planning that sits behind it.

Each retainer is scoped to the business, there's no fixed package list. We agree what's in, what's out, and what response times you need before anything starts.

  • Single point of contact (me) for everything IT
  • Microsoft 365, security, networks, telephony covered as standard
  • Quarterly strategic reviews built in
  • Out-of-hours support available where the business genuinely needs it

Project work

For one-off engagements with a clear start and end.

See project & strategy

Cloud migrations, network rebuilds, security audits, software rollouts, office moves, anything bounded that needs proper scoping and proper delivery.

I quote per project after a scoping conversation, with milestones and a fixed fee where the scope allows it. If something feels open-ended I'll say so before we start.

  • Microsoft 365 / SharePoint setup and migration
  • Network rebuilds and Wi-Fi projects
  • Office relocations with a proper IT plan
  • Security audits and remediation

Strategic consulting

For businesses that want IT strategy advice without ongoing managed services.

See project & strategy

Quarterly reviews, technology roadmaps, vendor selection, software licensing rationalisation. Useful if you have an internal IT person but want a senior outside view.

Hourly or fixed-fee per engagement, depending on what you need.

  • Technology roadmap and 12-month plan
  • Vendor / supplier selection and procurement
  • Software licensing audit and rationalisation
  • Independent second opinion on a proposed change

What happens next

The first 30 minutes.

Every engagement starts with a call. Here's what to expect, no surprises, no sales script.

01

Book a 30-min call

Pick a time on Cal.com. Microsoft Teams by default, phone or in-person if you prefer.

02

Honest scoping conversation

I ask about the business, your current IT, and what's prompting the change. No prep needed.

03

Written proposal

A clear scope, terms, and a price tailored to you, usually within two business days.

FAQ

The questions people usually ask first.

What does it cost?

Most managed IT retainers sit between £750 and £1,500 a month, scoped to the business. Project work is fixed-fee where the scope is clear, time-and-materials where it genuinely can't be. The reason there isn't a published rate card is that the right answer depends on which engagement shape fits, how many people you've got, and what the field-side or sector-specific needs look like. Always happy to ballpark on the first call.

How long am I committed for?

Managed IT retainers run on a 60-day initial term with 30 days' notice afterwards, so the effective minimum commitment is 90 days. Beyond that the relationship continues for as long as both sides choose to keep it going. No multi-year tie-ins and no aggressive renewal clauses.

What happens on the first call?

We chat for 30 minutes. I'll ask about the business, your current IT setup, what works and what doesn't, and what's prompting the conversation. After the call I'll send a written summary plus a proper proposal if it looks like a fit. No pressure to commit on the call itself.

How quickly can you start?

Project work, usually 2 to 4 weeks once a proposal is signed, depending on scoping and your team's availability. Managed IT, 1 to 2 weeks for onboarding, longer if there's a transition from another provider that needs to be done carefully.

What if I need help out of hours?

Active managed IT clients get rapid response during business hours, plus a documented out-of-hours channel for genuine emergencies. I'm not a 50p-per-ticket overnight helpdesk, but real emergencies are real emergencies.

Start a conversation

Ready to start a conversation?

Thirty minutes, no pressure, an honest read on whether we'd work well together.

Book a 30-minute call See services How engagements work

// or talk to me directly
0333 358 0114
hello@initiateit.co.uk